Stop losing Pharmacy First consultations to missed calls.

RefillAI answers overflow calls, screens callers for eligibility, and provisionally schedules patients so you hit the 30-consult monthly threshold.

30+
consults
£1k
monthly
7
conditions
100%
control

Play sample call

Live transcript

0s / 63s
RefillAIHello, this is Green Valley Pharmacy. How can I help you today?
CallerHi. Good afternoon. How are you doing?
RefillAIHey, good afternoon! I'm doing well, thanks for asking. What can I help you with today?
CallerSo, yeah, I've got really bad sore throat, and it's painful to swallow. I was wondering if you could help.
RefillAIOh, that sounds really uncomfortable. Can you tell me a bit more about your symptoms?
CallerYeah. I mean, it's just painful on my throat and just, you know, difficult to swallow.
RefillAIThanks for letting me know. We can definitely help with a sore throat here at the pharmacy, so you don't need to see your GP for this. Could I just get your full name to book you in for a consultation?
CallerSure. Yeah. That's John Smith.
RefillAIGreat. I have booked you in for a consultation at the pharmacy. A confirmation has been sent to this phone number, and we'll send you a reminder closer to your appointment time. Please head to the pharmacy counter when you arrive. Is there anything else I can help with? Booked
CallerNo. That'll be all for now. Thank you so much.
RefillAIThanks for calling Green Valley Pharmacy. Have a great day!
Consultation booked

How it works

Three simple steps to never miss a Pharmacy First opportunity

1

Catch the call

Answers when staff are busy dispensing or the pharmacy is closed.

2

Screen eligibility

Non-clinical prompts aligned to NHS criteria. No diagnosis given.

3

Book consultation

Eligible callers are booked in for a pharmacist consultation automatically.

Clinical guardrails built in.

RefillAI is a non-clinical administrative assistant. It does not diagnose or recommend treatments. It captures information and screens eligibility prompts; final clinical decisions remain with the pharmacist. If a caller isn't eligible, we capture details and route to your team for next steps.

No diagnosis
Clear escalation
Data minimisation
Risk-free pilot

No win, no fee.

Zero setup cost. Pay only when we deliver results.

Free setup (fast onboarding)
Works with your existing number
Pay £0 if it doesn't generate value
Start risk-free pilot